Privacy Policy for Black Diamond Software Inc

Effective Date: March 4, 2024

Last Updated: March 4, 2024

Black Diamond Software Inc (“us”, “we”, or “our”) operates the [ and the [BDS Helpdesk] mobile application (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is generated with the governing law of Toronto, Ontario, Canada, in mind, where our company is based, and acknowledges our server locations in Toronto and New York State.


When visitors leave comments on the Service, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the Service, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Service can download and extract any location data from images on the Service.


If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Our Service may also use “cookies” to enhance User experience, to provide the Service’s functionality, and to personalize our interactions with you.

Embedded Content from Other Websites

Articles on this Service may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our Service (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 What Rights You Have Over Your Data

At Black Diamond Software Inc, we respect your privacy and are committed to protecting it through our compliance with this policy. We believe it’s important for you to know what rights you have over your data, which include:

  1. Right to Access: You have the right to request access to the personal information we hold about you. This includes the right to be informed about the nature of the personal information, the purposes for its processing, and the recipients or categories of recipients to whom the personal information is disclosed.
  2. Right to Correction: If you believe that any personal information, we hold about you is incorrect or incomplete, you have the right to request that we correct or complete this information.
  3. Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data from our records. This is also known as the “right to be forgotten.”
  4. Right to Restrict Processing: You have the right to request the restriction of processing of your personal data, which means that the data can only be used for certain limited purposes.
  5. Right to Data Portability: Where applicable, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us.
  6. Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing.
  7. Right to Withdraw Consent: Where the processing of personal data is based on consent, you have the right to withdraw that consent at any time.
  8. Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you feel that our processing of your personal data infringes on your rights under applicable privacy laws.

To exercise any of these rights, please contact us at We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Where We Send Your Data

Black Diamond Software Inc operates servers located in Toronto, Ontario, Canada, and New York State, USA. The data we collect from you may be stored, processed, and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.

When we transfer your data across borders, we take steps to ensure that your information is protected and that transfers comply with international privacy laws and regulations. This may include implementing standard contractual clauses approved by the European Commission, relying on a Privacy Shield certification, or using other legally accepted means.

Please be aware that the data protection laws and other laws of the countries to which your information may be transferred might not be as comprehensive as those in your country. However, be assured that Black Diamond Software Inc will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

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